FAQ

Do I have to be referred by a consultant or GP?
No, just ring for an appointment. You can also ring the reception and find out different conditions we treat.

What if I am not sure physiotherapy can help me?
Please feel free to telephone or email for advice without obligation on the suitability of your problem for physiotherapy treatment.

Will my health insurance company pay the physiotherapy fees?
Yes, our Physiotherapy Clinic is recognised as a provider for most insurance companies, but you may need to check if you are covered by your health insurance policy. Please check your policy.Please note that coverage may vary depending on your plan and your insurance company, therefore, please check your provider and policy to see how much they will reimburse prior to visiting us.

What should I wear?
Loose fitting and stretchy clothing is ideal. Shorts are recommended for lower limb problems and vest tops are suitable for upper limb problems. However, you may be required to partially undress, especially at the initial examination, depending on which part of the body is being treated. It is preferable that jewellery, perfume and body lotion is not worn.

Do I need a doctor to refer me to physiotherapy?
Patients do not need a referral to be treated by a physiotherapist. However some private insurance companies do require a doctor’s referral. Please check with your private insurance company before making an appointment.

What do physiotherapy programs include?
Your physiotherapist will take a history, perform a physical examination and develop a treatment plan with you. Your treatment plan may include customized exercises, manual therapy or any of the treatments listed in our treatment section.

What should I expect on my fist visit?
On your first visit your physiotherapist reviews your injury or condition and plans a treatment program for you. This includes the following:

• Questions about your present condition and health history.
• Physiotherapy examination to assess your injury or condition. This can sometimes temporarily increase your pain.
• Review of your assessment findings with a recommended treatment plan.
• Your consent to treatment.

What does the physical exam include?
The physiotherapist does a physical evaluation. Changing or removing clothes may be required to see the problem area.

The physiotherapist may touch the problem area to see if there is any tenderness, swelling, or heat. Using their hands, they may test the problem area to see if weakness exists, if movement is limited, and how much pain there is.

How many treatment sessions do I need ?
This is highly variable. You may need one visit or you may need months of care. It depends on your diagnosis, the severity of your impairments, your past medical history, etc.

Is car parking available?
Yes, convenient parking is available at the Surgery